General conditions

Company data

Liezelijn
Lies Slaets
Farmer Creek Street 127
2800 Mechelen - Belgium
Phone: +32 479 60 09 76
E-mail: info@liezelijn.be

Ondernemingsnummer: 0518.931.093
VAT: exempt from VAT according to article 56bis W.VAT

Applicability

These general conditions apply to every offer, every order and every agreement reached through the webshop of Liezelijn.By placing an order, the Buyer agrees to these conditions.Deviations are only valid if agreed in advance and in writing.

Definitions

• Liezelijn: the sole proprietorship of Lies Slaets

• Copper: any natural person (consumer) or legal entity (B2B) that enters into an agreement with Liezelijn

• Consumer: a Buyer acting for private purposes

• Products: all goods offered through the webshop

• Agreement: any sales agreement between Liezelijn and the Buyer

Offerings and prices

All prices are expressed in euros and include packaging costs unless otherwise stated. Shipping costs are listed and charged separately during the ordering process. Liezelijn reserves the right to adjust prices and offers at any time. The price in effect at the time of ordering is the valid price.Obvious errors or mistakes in the offer do not bind Liezelijn.

Establishment of the agreement

The agreement comes into effect when:

• the Buyer places an order through the webshop, and

• Liezelijn confirms this order by email

Liezelijn reserves the right to refuse an order.

Delivery

Liezelijn strives to process orders as quickly as possible.
The maximum delivery period is 30 days from receipt of order or payment.
Delivery will be made to the address provided by the Buyer.
The risk of loss or damage shall pass to the Buyer once he (or a third party designated by him) has taken physical possession of the goods.
Liezelijn is not liable for delays caused by third parties (such as carriers) or force majeure.

Right of withdrawal (for consumers only)

The consumer has the right to revoke the agreement within 14 calendar days of receiving the product without giving any reason.
To exercise the right of withdrawal, the consumer must notify Liezelijn by an unambiguous statement (e.g. by e-mail).
After notification, the consumer has 14 days to return the product.

Prerequisites:

• Products must be returned unused and in original condition

• The cost of return shipping is the responsibility of the consumer

Reimbursement:

Liezelijn will refund the full purchase price (excluding shipping costs) within 14 days of receiving the return or proof of shipment.

Exceptions:

The right of withdrawal does not apply to:

• personalized or customized products

Complaints and defects

The Buyer is obliged to check the products upon receipt.
Visible defects must be reported via email within 7 days of delivery.
In the event of a substantiated complaint, Liezelijn will provide:

• recovery,

• replacement, or

• refund

Complaints reported later or related to use will not be accepted.

Payment

Orders through the web shop are paid in advance.
A different payment schedule may apply for customization.
In the event of late payment, the Buyer is legally in default and may be charged statutory interest and costs.

Retention of title

All delivered products remain the property of Liezelijn until full payment is received.

Liability

Liezelijn is only liable for direct damages.

Liezelijn is not liable for:

• indirect damage

• damage due to misuse

• damage due to incorrect data supplied by the Buyer

Liability in all cases is limited to the amount of the order.

Force majeure

Liezelijn cannot be held liable for failure to fulfill obligations due to force majeure (such as transportation problems, illness, breakdowns, etc.).

Intellectual property

All designs, illustrations, products and images of Liezelijn are protected by copyright. They may not be copied, distributed or used commercially without written permission.

Privacy

Personal data is used exclusively for:

• processing of orders

• communication with the customer

Data is never sold or used for commercial purposes by third parties.

Applicable law and disputes

All agreements are governed by Belgian law.

Disputes will be dealt with by the competent courts of the Antwerp district.